How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

FAQ

Q: What is your return policy?

Please check our return/refund/exchange policy here.

1. Where do you ship?
We currently ship to all 50 states across the United States.

2. How long does shipping take?

Standard Shipping: 7-12 business days

3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders.

4. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number to follow your package online.

5. Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing it.

6. What is your return policy?
We accept returns within 30 days of delivery. Products must be unused, in original condition, and in their original packaging. Please visit our Return Policy page for full details.

7. Are your products safe?
Yes. At Decoright, we carefully select our products to ensure quality, safety, and durability for your home.

8. How can I contact customer service?
You can reach us anytime at support@decoright.store. Our team typically responds within 24 hours on business days.

9. Do you offer gift options?
Yes! We provide gift packaging for select products. You’ll see the gift option available at checkout when applicable.

10. Is your store secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information, so you can shop with confidence.